Frank Bascio's Resume (Last updated October 1st 2008)

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Frank Bascio


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Summary 
Senior Engineering and Operations Manager offering expertise building and leading high-performing technical teams.

  • Technically skilled manager delivering strategic and tactical leadership in the planning, building, delivery, and sustainment of secure and stable software/hardware platforms and applications.

  • Expertise in all phases of the software development life cycle, from defining requirements, designing architecture, development and security engineering, testing/analysis, and final implementation.

  • Solid project management and leadership skills to orchestrate complex, large-scale initiatives and projects; talent for creating strategic vision and translating project concepts/milestones to staff and management in a clear and concise manner.

  • Advanced facilitation, communication, and team building talents complemented by exceptional interpersonal skills; tendency to easily cultivate solid relationships with diverse individuals spanning all backgrounds and levels of positions with a focus on attaining common goals and objectives.
  • Respected leader and effective liaison between end-users/operators, development teams, and vendors; committed to supporting/influencing development and design strategies that satisfy specific needs.

  • Thrive in fast-paced environments requiring analytical, problem solving and decision making skills, as well as ability to support and lead technical and non-technical staff spanning cross-functional areas.

  • Seasoned entrepreneur with solid history of accomplishments driving and supporting efforts that have generated multimillion-dollar revenue growth.

View profile and recommendations via my LinkedIn profile:

http://www.linkedin.com/in/frankbascio

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Work Experience 

Vice President

Present

Acter Care Company
Provide funding and leadership for early stage businesses based in Taiwan. Involvement ranges from technical direction, solutions, and product guidance to hands-on technical and business aspects of the company.

  • Ventures range from country side internet cafes to online based educational websites focused on the legal and medical profession.

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First Vice President / Group Manager

2005 - 2007

Washington Mutual Bank, Seattle, Washington
Serve in senior-level management role with direct responsibility for leading a cross-functional engineering group consisting of highly skilled Architects, Software Engineers, System Engineers, Security & Compliance Engineers, Database Engineers, 7x24 Operational and Support Staff, Technical Analysts and Technology Managers.

  • Directed the optimization of the Washington Mutual Online Banking and E-Commerce website elevating performance, availability and reliability from the worst to the best in the industry.

  • Designed and implemented a second factor authentication system and related forensics processes for use in securing transactions which saved the bank millions of dollars a year in fraudulent activity.

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Technical Operations Manager III

2003 - 2005

Washington Mutual Bank, Seattle, Washington
Provided leadership and direction for onshore and offshore teams responsible for the Systems Engineering, Implementation and 7x24 operational support of the WaMu Online Banking and E-Commerce website.

  • Implemented change management processes and controls based on ITIL (MSF/MOF) best practices, automated system configuration management and self-healing servers and applications.

  • Coordinated and negotiated the secure outsourcing of tiered operational support.

  • Designed, developed and standardized platform-wide exception handling, logging and reporting framework enabling real time event and performance capturing, facilitated critical alerting / notification, automated synthetic transactions, SLA management, site performance, and forensic analytics.

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Technical Manager: Windows Platform Support & Services (2002-2003); Lead Systems Architect: Windows Platform (1998-2002); Senior Systems Engineer: Windows Desktop & Server Standards (1996-1998)

1996 - 2003

Enterprise Rent-a-Car, St. Louis, Missouri
Technical Manager with direct responsibility for leading and mentoring team responsible for delivering 7x24 top tier support for 6000+ Enterprise and E-Commerce servers and 50,000 clients.

  • Developed, implemented, and maintained a suite of systems management tools and automation used to deploy, inventory, and monitor servers and clients; these highly effective tools increased visibility and trending into outages, as well as reduced troubleshooting requirements and down time.

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Program/Project Manager for Process Improvement and Metrics

1994 - 1996

MasterCard International, St. Louis, Missouri

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Lead Systems Engineer

1993 - 1994

Ralston Purina, St. Louis, Missouri

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Systems Analyst / Implementation Specialist

1990 - 1993

Blue Cross Blue Shield, St. Louis, Missouri

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Community Involvement 
Community & Entrepreneurial Contributions: Supported many open source projects (Drupal.org, Moodle.org and WikiPedia.org), Cyclist for long distance competitions to raise money for charity, On-air and Event Personality for Imagination Station/Planet Fun (a non-profit children's radio station), Professional Magician entertaining and competing to raise money for charity.

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